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Job vacancy: Duty Manager

We are currently recruiting a new Duty Manager to join our front of house team. The Duty Manager takes overall responsibility for the operation of the cinema, including film projection, and is assisted by a Box Office Assistant, and volunteer ushers.

Please read the following job description and person specification.  If you would like to apply for the post, please send your CV and covering letter, explaining why you are interested in working at the Picture House and why you are the best person for the job.  Send your application by email to admin@wottoncinema.com, or by post to Electric Picture House, c/o 2 Hill Road, Wotton-under-Edge, GL12 7LW.

The closing date for applications is Monday 20 January. We expect to hold interviews later that week.

If you have any questions that are not answered in this document, please email us or call 01453 844601.

 

Position:        Duty Manager/Projectionist

Working times:          Minimum two shifts per week, evenings and weekends. Shift lengths vary, but

                                    average 3 hours.

Responsible to:          The Directors

Responsible for:         Box Office Assistants and Cinema Ushers

 

Purpose of Job

The post holder manages the Box Office and Front of House functions for the organisation.  Whilst on duty, the post holder will be responsible for managing the Box Office Assistants and Cinema Ushers, ensuring the highest levels of customer service are provided at all times.

Principle Responsibilities

• Manage Box Office Assistants and Cinema Ushers to ensure the effective and successful operation of the box office and Front of House department.
• Maintain and safe, clean and welcoming environment at all times by monitoring the building and its facilities.
• Communicate effectively with colleagues and customers, and carry out effective hand overs within the team.
• Assist Box Office Assistants in running the department, ensuring adherence to Data Protection legislation.
• Manage the box office computer system (Admit 1) whilst on duty.
• Manage Front of House income, taking responsibility for floats, tills, sales and cash handling during shifts.
• Manage security of premises whilst on duty, including opening and/or closing of building and all areas within it to protect property, personnel and public.
• Respond quickly to any issues relating to the quality of screening and comfort within the cinema as soon as they are reported.

Key Performance Indicators

• Excellent customer service with positive feedback from clients.
• Committed and effective team
• Excellent communication within the team and all others within the departments.
• Smooth running of box office function and cinema.
• Acts responsibly in an emergency and is reliable as a key holder in an emergency.
• Acts in the interest of health and safety of customers and staff.
• Operate projection equipment effectively and maintain excellent standard of quality presentation of sound and image.
• Maintain good time keeping and a clean, presentable appearance at all times.

Person Specification

Skills & Experience

• Experience in team management.
• Experience in customer service.
• Excellent communication and leadership skills.
• Ability to prioritise and manage time effectively.
• Ability to work on own initiative.
• Creative problem solving.
• Confident and assertive.
• Flexible and reliable.
• Calm under pressure.
• Positive attitude to learning and developing new skills.
• Previous experience in projection is desirable but not essential, as training will be provided.

Additional Information:

• The post holder is expected to wear clothing appropriate to their post.
• The post holder will be required to undertake such other comparable duties as may be required by the Management.
• The Electric Picture House is open 7 days a week, including Bank Holidays.  The post holder will need to be comfortable working in this environment.

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