Updated information from Monday 19 July
If you have any questions about these measures or need any assistance during your visit, please contact us on email@example.com.
Before you arrive
Social distancing means that the number of seats we are able to sell has reduced considerably. For that reason, we strongly advise you to book your tickets in advance. You can do this online at any time, or by calling 01453 844601 when we're open for screenings. You can leave a message on this number if we're away, or can't get to the phone - we will get back to you as soon as possible.
We now have numbered seating to enable us to keep parties safely distanced, with a space of approximately 1 metre between groups. If you are booking for your household or social bubble, please book your seats at once to enable you to sit together.
When booking online, your seats will be automatically assigned, working from the rear of the auditorium. If you have specific needs regarding your seating, please get in touch - we will do our best to accomodate you.
If you are experiencing symptoms of Covid-19, do not come to the cinema. Provided we have advance warning, we can return your tickets for resale or transfer your booking to a different screening. You can find more information about symptoms on the NHS website.
When you arrive
While the government has dropped the legal requirement to wear a face covering, the Prime Minister has made it clear that the Government expects people to wear face coverings in crowded areas. We expect you to wear a face covering at all times inside our building, including the auditorium. This applies to all adults and children over 12 (aside from those who are medically exempt). Masks may be removed to drink and eat refreshments purchased from the cinema kiosk, but should be put back on again when you are not eating / drinking.
If you arrive without a face covering, you will be offered a disposable mask at the box office. We respect that not everyone can wear face masks, so if you have a medical exemption just let the staff know. We hope that all our visitors who are able to wear masks will continue to do so, and help to keep each other safe.
You can collect your pre-booked tickets from the box office as before, and purchase sweets and drinks.
Our toilets are open as usual, but on a one-in, one-out basis to avoid crowding. Hand towels are available rather than air dryers. We have installed a hand sanitiser dispenser at the box office.
We are no longer obliged to collect your contact information for test and trace; however, we would encourage you to either supply your details before your visit, or check in on arrival using the app.
We will be using two entry doors to the auditorium - one for rows A-F, and one for rows G-L. If you need help finding your seat, the staff will be happy to help.
You must sit in your assigned seat, even if the auditorium is not busy. Online bookings will be allocated the next available seats, working from the rear of the auditorium. If you have particular seats you wish to book, we would recommend buying by phone.
If you wish to change your seat, please ask a member of staff, who will accomodate you if possible.
From 19 July, we will begin reducing the distance between booked seats. Initially, this will mean keeping a free seat to the left and right of your booking, as well as the seats immediately in front and behind. We currently expect to remove social distancing entirely (subject to any changed government regulation) in August. This will enable us to offer the ability to choose your seats online.
After the film
Please leave by the nearest exit.
You can find fuller guidance from the UK Government at this link.