Updated information from Tuesday 14 September
Social distancing is due to end this week
While we have retained social distancing in the auditorium for several months following the ending of legal restrictions, this is not tenable in the long term. We will therefore be removing the restrictions from Thursday 16 September. We will continue to keep one seat free to the left and right of your booking, but all other seats will be available for purchase.
This will enable us to offer the ability to choose your seats online, and we will have this facility in place as soon as possible.
With masks no longer obligatory, we have purchased two air purifying units from Rensair. Rensair’s air purifier was invented in Denmark, the country ranked ‘cleanest in the world’ by the Environmental Performance Index 2020. To meet such high standards, our unique combination of HEPA and UVC traps and destroys 99.97% of viruses and bacteria, including Coronavirus. Leaving air that’s as clean as a whistle.
You can see more about Rensair's devices in the video below.
If you have any questions about these measures or need any assistance during your visit, please contact us on email@example.com.
Before you arrive
While we have considerably reduced social distancing, we still advise you to book your tickets in advance. You can do this online at any time, or by calling 01453 844601 when we're open for screenings. You can leave a message on this number if we're away, or can't get to the phone - we will get back to you as soon as possible.
When booking online, your seats will be automatically assigned, working from the rear of the auditorium. If you have specific needs regarding your seating, please get in touch - we will do our best to accomodate you.
If you are experiencing symptoms of Covid-19, do not come to the cinema. Provided we have advance warning, we can return your tickets for resale or transfer your booking to a different screening. You can find more information about symptoms on the NHS website.
When you arrive
While the government has dropped the legal requirement to wear a face covering, the Prime Minister has made it clear that the Government expects people to wear face coverings in crowded areas. We advise you to wear a face covering, if you are able to, at all times inside our building, including the auditorium, except when you are eating or drinking.
You can collect your pre-booked tickets from the box office as before, and purchase sweets and drinks.
Our toilets are open as usual, but on a one-in, one-out basis to avoid crowding. Hand towels are available rather than air dryers. We have installed a hand sanitiser dispenser at the box office.
We are no longer obliged to collect your contact information for test and trace; however, we would encourage you to either supply your details before your visit, or check in on arrival using the app.
We will be using two entry doors to the auditorium - one for rows A-F, and one for rows G-L. If you need help finding your seat, the staff will be happy to help.
You must sit in your assigned seat, even if the auditorium is not busy. Online bookings will be allocated the next available seats, working from the rear of the auditorium. If you have particular seats you wish to book, we would recommend buying by phone.
If you wish to change your seat, please ask a member of staff, who will accomodate you if possible.
From 17 September, we will further reduce the distance between booked seats; we will keep one seat free to the left and right of your booking. This will enable us to offer the ability to choose your seats online, and we will have this facility in place as soon as possible.
After the film
Please leave by the nearest exit.
You can find fuller guidance from the UK Government at this link.