With Covid-19 continuing to cause concern, we are doing all we can to make your visit a safe and comfortable one. Our measures include:
Social distancing: our box office system automatically leaves an empty seat to the left and right of your party
A cleaner cinema: we are continuing with our enhanced cleaning regime
Cleaner air: we have purchased two air purification units from Rensair, which use a unique combination of HEPA and UVC to trap and destroy 99.97% of viruses and bacteria, including Coronavirus. (Please scroll down for more details.)
Face coverings are currently optional in the cinema, although recommended. Our staff will continue to wear them.
With masks no longer obligatory, we have purchased two air purifying units from Rensair. Rensair’s air purifier was invented in Denmark, the country ranked ‘cleanest in the world’ by the Environmental Performance Index 2020. To meet such high standards, our unique combination of HEPA and UVC traps and destroys 99.97% of viruses and bacteria, including Coronavirus. Leaving air that’s as clean as a whistle.
You can see more about Rensair's devices in the video below.
If you have any questions about these measures or need any assistance during your visit, please contact us on firstname.lastname@example.org.
Before you arrive
While we have considerably reduced social distancing, we still advise you to book your tickets in advance. You can do this online at any time, or by calling 01453 844601 when we're open for screenings. You can leave a message on this number if we're away, or can't get to the phone - we will get back to you as soon as possible.
If you are experiencing symptoms of Covid-19, do not come to the cinema. Provided we have advance warning, we can return your tickets for resale or transfer your booking to a different screening. You can find more information about symptoms on the NHS website.
When you arrive
While the government has dropped the legal requirement to wear a face covering, the Prime Minister has made it clear that the Government expects people to wear face coverings in crowded areas. We advise you to wear a face covering, if you are able to, at all times inside our building, including the auditorium, except when you are eating or drinking.
You can collect your pre-booked tickets from the box office as before, and purchase sweets and drinks.
Our toilets are open as usual. Hand towels are available rather than air dryers. We have installed a hand sanitiser dispenser at the box office.
We are no longer obliged to collect your contact information for test and trace; however, we would encourage you to either supply your details before your visit, or check in on arrival using the app.
We will be using two entry doors to the auditorium - one for rows A-F, and one for rows G-L. If you need help finding your seat, the staff will be happy to help.
You must sit in your assigned seat, even if the auditorium is not busy. If you wish to change your seat, please ask a member of staff, who will accomodate you if possible.
After the film
Please leave by the nearest exit.
You can find fuller guidance from the UK Government at this link.